Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at cleverreef@gmail.com. Depending on the item, we may issue your refund without requiring the item to be shipped back to us. If a return is needed, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cleverreef@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to get what you want is to request a return on the item you have, and once it's approved, place a separate order for the new item.

Refunds
We will notify you once your return request has been reviewed, and let you know if it was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take extra time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at cleverreef@gmail.com.